REFUND POLICY

Impression kit.

Getting your perfect smile is risk free with us! If our dental lab technicians deem you unsuitable for an appliance with us we will refund you in full. You'll typically see your refund on your bank statement within 14 working days of processing.

Secret Veneers are a custom made appliance, so once your personal contract is signed and your veneers have been made we cannot offer a refund as they are exempt from a cooling off period.

Refund Policy For Secret Veneers LTD.

 

• We strictly do not refund personalised items under any circumstances. 

• No amendments are guaranteed once the order is placed with us. 

• Once an order is placed you will have a 1-2 working day cancellation time. After this time has passed you will not be entitled to cancel your order as this will be in production. In cases where we are processing orders quicker than usual it may be that no cancellation is accepted. 

• All queries in relation to any aspect of the product needs to be disputed within 14 days of the delivery date. This includes sizes and personalisation.  

• No products including impression kits are exchangeable after 30 days of the delivery date. Under any circumstances. 

 

Refund administration fees.

  1. Changed your mind? You have a right to cancel your order. We will provide a refund if you change your mind after placing an order. If we’ve already dispatched your impression kit, send it back to us unopened and we can cancel your order* 

  2. Struggling with your impressions? If you’re having trouble taking your impressions, we can provide support and guidance for this. Alternatively you can take them into your dentist. If you need to cancel your order after you have used your impressions kit we charge a one-off £75 fee to cover material and shipping costs, and time to provide you with a refund. You must notify us by email within the 14 day cooling off period to be eligible for a refund.

  3. If you change your mind after the 14 working day cooling off period you do not have a right to a refund, As soon as we receive your impressions we begin spending time and materials on your case. Every impression that comes into the lab is booked in and distributed to a lab technician, it then moves onto the casting process to ensure suitability, 

  4. 14 working day warranty. Every Secret Veneer is covered by a 14 working day warranty. Please alert us to any faults within this time. Should there be any issues, we will work with you to make sure that your new smile is fixed as soon as possible. At this point, we cannot offer a refund, as your secret veneer has been created exactly to your specifications, and cannot be resold.

* Please note for international orders the shipping fee is non-refundable and will be added to any one-off fees charged.

 

How to request your cancellation

Your cancellation request must be in writing and must quote your correct order number and your full name and address. Your request to cancel your order will only be effective upon its reciept by us, we therefore suggest you email us at hello@secretveneers.com. The subject of your email must include the word "cancellation" and your order number. You can find your order number in the order confirmation we sent to you after you place your order.

 

Save for the right of cancellation under the 2013 regulations, this refund policy does not affect or prejudice the consumers other statutory rights eg in the the event of any breach of contract by us.

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