REFUND/RETURN POLICY

Our Returns Policy

Secret Veneers LTD is dedicated to maintaining excellent service for all our customers, not to mention a straightforward, personalised range of products. With that in mind, and given the customised nature of our products, it's important you're familiar with our returns policy, and what to do if you are anything but completely satisfied.

 

Refund Policy

A refund is made in the following circumstances:

-should our lab technicians identify that you are not a suitable candidate, or if we are unable to treat your case due to medical concerns, we will refund the amount paid for any impression kit or package purchased.

-If the candidate is unhappy with the impression kit package in the first 30 days after delivery, providing the customer returns the impression kit package in full.

 

What do I do If the secret veneers do not fit me first time? 

We are committed to you, our customers. If the veneers do not fit you despite us making them exactly as you prescribed, we will continue to develop a new clip in veneer for you without any additional charge.

For this process, a new Impression Kit may need to be completed and additional photographs sent.

 

Exchange Policy:

If you have received a defective or damaged product, please contact us at jpdhelp@hotmail.com to request a replacement.

 

Return Policy:

Impression Kit: The cost of your impression kit is fully refundable should your case be assessed and found unsuitable for our clip in veneers.

 

Clip in veneers: The cost of your custom made clip in veneers is non refundable, Secret veneers clip in veneer treatment results may vary from case to case. The images on our social media are an estimation of what can be achieved. Due to the health and safety nature of this product once the packaging has been opened and worn in the mouth we are unable to issue a refund.