REFUND/RETURN POLICY

You have the right to change your mind in respect of the self-impression kit within 14 days of placing your order i.e. the cooling off period. Your kit must be returned unused, at your own cost and in full saleable condition. We must receive your unused kit within 30 days from the date you placed your order.

Due to the custom nature of clip-on veneers, you do not have a right to change your mind once we have received your returned impression. See our full refund policy here;

RIGHT TO CANCEL

  • Your right to cancel will not apply if we have already started manufacturing your Veneers, however, you may still be able to cancel in other circumstances.

  •  You may be entitled to cancel this contract and receive a refund within 14 days of receiving the Self-Impression Kit, provided it has not been used.

  • To meet the cancellation deadline, you must let us know that you wish to exercise your right to cancel before the 14-day cancellation period expires by contacting us here hello@secretveneers.com

  • You are responsible for posting the Self-Impression Kit back to us. To ensure we receive it, we recommend you use an appropriate tracking service.

  • If you have used the Self-Impression Kit but still wish to cancel the contract, you may do so, however you will be liable to pay a £45 admin fee.

  • If you cancel this contract and subject to you complying with our returns deadline (see below) we will reimburse to you all payments received from you, including the costs of delivery to you. We will make the reimbursement without undue delay, and not later than:

    •  14 days after the day we received the Self-Impression Kit back from you; or

    • if the Self-Impression Kit was not supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

  •  We will make the reimbursement to the original payment method as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

  • Returns deadline

  • If you wish to cancel your contract with us but you have already received the Self-Impression Kit you are required to send it back to us without undue delay, and in any event not later than 28 days from the day on which you communicate your cancellation from this contract to us ( Deadline ).

  • If we have not received your Self-Impression Kit back by the Deadline, we will be entitled to charge you a £49 admin fee.

 NATURE OF THE GOODS

  • The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, the Products:

  • are of satisfactory quality;

  •  are fit for purpose; and

  • match the description, size and fit of the Products requested.
  • We must provide you with Products that comply with your legal rights.

  • The packaging of the Products may be different from that shown on our website.

  • While we try to make sure that the colours of our Veneers are displayed accurately on our website, please note that the images of them on our website are for illustrative purposes only. Therefore, the image you see online may vary slightly from the Veneers you receive.

 

 

MEASUREMENTS

  •  Our Veneers are custom made to your specifications, therefore it is your responsibility for ensuring that any information we require is accurate. This includes, but is not limited to:

 

  • Your use of our Self-Impression Kit. You are responsible for ensuring that these measurements and impressions are correct. Please refer to the IMPRESSION KIT INSTRUCTIONS or CONTACT US for tips on how to measure correctly; and

  •  We will not be held responsible for Veneers that don't fit or are unsuitable due to incorrect information supplied by you (however, we will remake your veneers for you free of charge until they do fit as a gesture of good will).

 FAULTY PRODUCTS

  • Please note that due to the personalised nature of veneers, if your Veneers do not fit properly, it does not mean that they are necessarily faulty.

  • If you think your Veneers may be faulty, we will request visual evidence of this to assess them. We may then remake them for you free of charge. 

  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 You may also have other rights in law.